Privacy Policy

Last updated: 30 June 2026

Integrated Heating Solutions Ltd ("we", "us", "our", "IHS") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have over it, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to visitors of our website and landing pages, including integratedheatingsolutions.com and any associated quote or booking pages.

1. Who We Are

We are the data controller for the personal information described in this policy.

2. What Information We Collect

We collect information you provide directly to us when you submit an enquiry or booking form, and information collected automatically when you visit our website.

Information you give us

• Name
• Phone number and email address
• Property address and postcode
• Property type (e.g. flat, terraced, detached)
• Whether you are a homeowner, tenant, or landlord
• Details of the service you require (e.g. boiler repair, replacement, or service)
• A description of the issue you are experiencing
• Any other information you choose to share with us, including via phone calls or text message

Information collected automatically

• IP address and approximate location
• Device and browser type
• Pages visited and time spent on our website
• Referral source (e.g. how you arrived at our site, such as via a Google search or advert)
• Cookie identifiers (see Section 6)

3. How We Use Your Information

Purpose	Lawful Basis
To respond to your enquiry and arrange a site visit or quote	Performance of a contract / steps prior to entering a contract
To contact you by phone, SMS, or email regarding your booking	Legitimate interest (you have requested contact)
To send you marketing communications, offers, or service reminders	Consent (only where you have opted in)
To improve our website and understand how visitors use it	Legitimate interest / consent (analytics cookies)
To measure the effectiveness of our advertising	Consent (advertising cookies)
To comply with legal and regulatory obligations	Legal obligation

4. Who We Share Your Information With

We do not sell your personal data. We share information with the following categories of third party, solely for the purposes described above:

• Service providers — companies that help us manage our customer enquiries, bookings, and day-to-day business operations on our behalf.
• Analytics and advertising providers — used to understand website traffic and measure the performance of our marketing and advertising.
• Our team — staff and engineers who require your contact and address details to attend your site visit.
• Professional advisers — such as our accountant, where required for legitimate business administration.
• Regulatory or legal bodies — where we are required to do so by law.

Any third party we work with is required to handle your data securely and only in line with our instructions. Some of these providers may process data on servers located outside the UK or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, in line with UK GDPR requirements.

5. How Long We Keep Your Information

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Enquiry and booking data: retained for up to 24 months from your last interaction with us, to allow us to follow up on ongoing or future heating needs.
• Marketing consent data: retained until you withdraw consent or unsubscribe.
• Financial and invoicing records: retained for 6 years in line with HMRC requirements.

6. Cookies

Our website uses cookies to operate effectively and to understand how visitors use our site. Cookies are small text files stored on your device. We use the following types:

• Essential cookies — required for the website and booking forms to function correctly.
• Analytics cookies — help us understand how visitors interact with our site (e.g. Google Analytics).
• Advertising cookies — used to measure the performance of our Google Ads campaigns and tailor relevant advertising.

Where required, we will ask for your consent to non-essential cookies before they are set. You can manage or withdraw cookie consent at any time via your browser settings or our cookie consent tool.

7. Marketing Communications

We will only send you marketing communications if you have given clear, opt-in consent to do so. You can withdraw this consent at any time by:

• Clicking the unsubscribe link in any marketing email or text message we send you
• Emailing us at [email protected]
• Calling us on 07429 695217

Withdrawing marketing consent will not affect our ability to contact you regarding an active enquiry or booking.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to request correction of inaccurate or incomplete data.
• Right to erasure — to request deletion of your data, where applicable.
• Right to restrict processing — to request that we limit how we use your data.
• Right to object — to object to processing based on legitimate interest or for direct marketing purposes.
• Right to data portability — to request your data in a portable format.
• Right to withdraw consent — at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details in Section 1. We will respond within one calendar month.

You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk or by calling 0303 123 1113.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. This includes secure storage of data within our CRM platform and restricted access to personal information among our team.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page will be revised accordingly. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch: